These terms apply to all venue hire bookings at The Love Shack London. By making payment you confirm you have read, understood and agreed to these terms in full.
1.Definitions
- The Venue / The Company
- means Love Shack London (Arrrrrrrgh Ltd), 297-299 Cambridge Heath Road, London E2 9HA.
- The Hirer
- means the individual or organisation named on the booking invoice and who has made payment to confirm the booking.
- The Premises
- means The Bunker and any other spaces at Love Shack London as confirmed on the invoice.
- The Period of Hire
- means the specific date, access time and end time confirmed on the invoice.
- The Holding Deposit
- means the £50 paid online at the time of enquiry to block the chosen date while availability is confirmed.
- The Proposal
- means the written confirmation of availability, full pricing and timings sent by Love Shack following receipt of the Holding Deposit.
- The Hire Fee
- means the flat fee charged for use of the Premises, as set out on the invoice.
- The Minimum Spend
- means the minimum amount required to be spent at the Love Shack bar during the Period of Hire, as set out on the invoice.
2.Maximum Capacity
2.1 The Hirer must not exceed the following maximum capacities at any time: The Bunker — 150 standing, 80 mixed style, 60 seated theatre, 50 seated dining, 50 children (kids parties). The Restaurant — 50. The Cocktail Bar — 50. The Garden — 50. Full Venue — 250.
2.2 The Hirer is responsible for managing guest numbers and must not allow the Premises to exceed the stated capacity. Love Shack reserves the right to refuse entry to additional guests once capacity is reached.
2.3 No person under 18 may be served or consume alcohol on the Premises.
3.Booking & Payment
3.1 Holding deposit. A £50 Holding Deposit, paid online at the time of enquiry, blocks the chosen date for 48 hours while we confirm availability and send the Proposal. Paying the Holding Deposit does not confirm the booking.
3.2 Holding deposit refund policy. The £50 Holding Deposit is non-refundable, except in the following cases:
- We are unable to accommodate the event on the chosen date — the Holding Deposit is refunded automatically within 3 working days.
- The Hirer cancels more than 60 days before the event date (see §5).
- Love Shack cancels the booking (see §5).
3.3 Confirmation. A booking is confirmed only upon issue of the Proposal and receipt of cleared payment of the Hire Fee in full. No booking is confirmed by verbal agreement, text message, social media message, or any note made by a member of Love Shack staff. The Hirer will receive a written booking confirmation from events@loveshackldn.com once payment has cleared.
3.4 Payment deadline. The Hire Fee balance is due in full no later than 28 days before the event date. Where a booking is confirmed inside 28 days of the event, the balance is due within 48 hours of the confirmation email (and in any case before the event takes place). Add-ons added inside the 28-day window are payable immediately at the time they are added. No payment is taken on the day — all payment is in advance. If payment is not received within 24 hours of the applicable deadline the date will be released automatically without further notice and the Holding Deposit forfeited; a payment link may still be provided and, where the date remains available, payment through it will allow the booking to be re-confirmed.
3.5 Method of payment. The Holding Deposit is collected online by card at the time of enquiry. The Hire Fee balance is paid either by a secure Stripe payment link or by BACS bank transfer — the method is set out on the Proposal/invoice. Card and bank details required to settle the balance are confirmed in writing alongside the Proposal.
3.6 VAT. All charges are inclusive of VAT.
3.7 Invoice amendments. Invoice details (company name, address, purchase order) must be provided at the time of booking. The Venue cannot amend invoices that have been issued in a previous VAT period.
3.8 Whole-Venue bookings — POA. The Hire Fee for Whole-Venue bookings is by application (POA). The £50 Holding Deposit on a Whole-Venue enquiry holds the date for review but does not guarantee that the booking will be confirmed. Confirmation follows the standard process at §3.3 — issue of a Proposal and receipt of cleared payment of the Hire Fee in full. If the Proposal is not accepted, or terms cannot be agreed, the Holding Deposit is refunded in full within 3 working days.
4.The Minimum Spend
4.1 What it is. The Minimum Spend is the minimum amount that must be spent at the Love Shack bar by the Hirer and their guests during the Period of Hire. It is separate from, and in addition to, the Hire Fee.
4.2 What counts. The Minimum Spend is calculated from the total value of all food and drink purchased at the Love Shack bar during the Period of Hire, including pre-ordered platters and any food or drink ordered by guests on the night. The Hire Fee itself does not count towards the Minimum Spend.
4.3 Shortfall — payable on the night. If the total bar spend does not reach the Minimum Spend, the shortfall is payable in full by the Hirer before leaving the venue on the night of the event. The Hirer will not be permitted to leave until the shortfall has been settled by card at the bar. No shortfall invoices are raised after the event — all amounts must be settled on the night.
4.4 No refund on surplus. If guests spend more than the Minimum Spend, no refund or credit is issued. The Minimum Spend is a floor, not a cap.
4.5 It is not a deposit. The Minimum Spend is not held in advance and is not refundable. It is a contractual obligation to generate a minimum level of bar revenue during your event.
5.Cancellation & Refunds
5.1 More than 60 days before the event. If the Hirer cancels more than 60 days before the event date, the Hire Fee and the Holding Deposit are refunded in full within 14 days.
5.2 60 days or fewer before the event. If the Hirer cancels 60 days or fewer before the event date, the Hire Fee and the Holding Deposit are forfeited in full. No refund is issued.
5.3 Date changes. One date change is permitted per booking, subject to availability, provided the request is made more than 60 days before the original event date. Date changes within 60 days of the event are treated as a cancellation — no refund applies and a new booking and payment would be required.
5.4 Venue cancellation. If Love Shack cancels due to circumstances within our control, the Hire Fee and Holding Deposit are refunded in full within 14 days. If cancellation is due to government restrictions or force majeure, a full refund or credit note will be offered.
5.5 Termination during an event. Love Shack reserves the right to terminate any event in progress if these terms are breached. No refund will be issued in this circumstance.
6.Use of Premises
6.1 The Premises may only be used for the purpose stated on the booking invoice. Sub-hiring is not permitted.
6.2 The following are not permitted: political rallies or demonstrations; illegal activities; activities likely to cause civil unrest; any goods or materials that are illegal, counterfeit, dangerous or offensive.
6.3 Love Shack is a fully vegan venue. No non-vegan food or drink may be brought onto or served on the Premises at any time.
6.4 Corkage. All alcohol must be purchased from the Love Shack bar. No alcohol may be brought onto the Premises by the Hirer or their guests, except where a written corkage agreement has been made in advance — £15 per bottle, wine and champagne only, available for any event type, agreed in writing in advance.
6.5 Smoking and vaping are not permitted inside the building. Smoking is permitted in the garden area only.
6.6 No alterations may be made to the Premises without prior written consent.
6.7 Decorations. No confetti, glitter or any materials requiring significant clean-up. Nothing may be fixed to walls with nails, screws or permanent adhesive (including blu-tack, pins or tape). All decorations must be removed by the end of the hire. Additional cleaning charges apply for breach.
7.Timings & Access
7.1 Standard access (evening events). For evening events, the Hirer (and any crew, performers or decorators) may access the Premises from 5:30pm, or from the time stated on the invoice. Early access from 3:00pm is available at £25/hr and must be agreed and paid for in advance. Daytime and kids party slots have their own access times — see the invoice.
7.2 Doors. For all evening events, the venue must be accessible to guests by 6:30pm. If doors are not open by this time, a charge of £25 per 30 minutes applies while Love Shack staff are required to manage incoming guests.
7.3 Guest arrivals vs access time. Guests may only arrive from the agreed event start time, not the Hirer's access time. Access time is for set-up, sound checks and decoration only. Guests cannot be left waiting in the restaurant or entrance ahead of the start time.
7.4 Curfew. The Hirer must ensure that the Premises are completely vacated — all guests, performers, crew and the Hirer — by the agreed end time. 'Vacated' means every person has left the building, not that people are still 'wrapping up'.
7.5 Overrun charges. A charge of £50 per hour (or part thereof) applies for any time beyond the agreed curfew. These charges are automatic and non-negotiable.
7.6 Last track curfew (Fri/Sat). For Friday and Saturday evening events, the last track must be playing no later than 15 minutes before the agreed curfew. By default this is 02:15 (everyone out by 02:30). Enforced by venue staff — there are no exceptions.
7.7 Late licence extension (Saturday only). The Saturday curfew may be extended at the time of booking. One tier per booking, payable in advance — these cannot be added on the day of the event. Last track in each case must be playing no later than 15 minutes before the extended curfew.
- To 03:00 · last track 02:45£150
- To 04:00 · last track 03:45£350
- To 05:00 · last track 04:45£500
8.The Door — Not Managed by Love Shack
8.1 Love Shack is not responsible for managing the door at any event. Greeting guests, checking names or tickets, managing the guest list and directing guests through to The Bunker are the responsibility of the Hirer.
8.2 Love Shack's front-of-house staff are engaged in serving the main restaurant and are not available to manage incoming event guests. This applies regardless of the size of the event or the time of day.
8.3 If Love Shack staff are required to cover the door because it is left unattended, a charge of £25 per 30 minutes applies, plus a compliance charge of £100.
9.Food & Drink
9.1 Love Shack provides all food and drink for hire events. External food and drink (other than birthday cakes — see 9.4) is not permitted.
9.2 Food pre-orders. All food pre-orders must be submitted at least 7 days before the event. Orders received after this deadline cannot be guaranteed. For groups of 15 or more, a pre-order is required — guests cannot rely on ordering on the night.
9.3 External caterers. External caterers and chefs are not permitted to use the Love Shack kitchen. All catering must be provided by Love Shack.
9.4 Birthday cakes. Bringing your own? It must be 100% plant-based (vegan), and a £50 fee per cake applies. Add them to your food pre-order and pay ahead.
9.5 Challenge 25. Love Shack operates a Challenge 25 policy. All guests may be asked for valid photo ID. Entry or service may be refused if valid ID cannot be produced. Love Shack reserves the right to refuse service to any individual at any time.
9.6 Menu changes & substitutions. All food, including pre-ordered platters, is subject to ingredient availability and occasional menu changes. If an item on a confirmed pre-order has to change, Love Shack will notify the Hirer before the event and the Hirer may choose either a substitute item of equal or greater value, or a full refund of that item. Any substitution offered will be of comparable or better quality than the item it replaces.
10.Children & Kids Parties
10.1 Adults who bring children onto the Premises are responsible for their safety and behaviour at all times. Love Shack staff are not responsible for the supervision of children at private hire events.
10.2 Where an event involves activities for children, the Hirer must ensure appropriate child protection policies and procedures are in place. Facilitators provided by Love Shack are independent contractors — the Hirer remains responsible for the overall safety of children at the event.
10.3 Maximum capacity for kids party sessions: 50 children.
10.4 All food pre-orders and final guest numbers for kids parties must be confirmed at least 7 days before the session.
11.Sound System & Equipment
11.1 Love Shack's PA sound system is available for use by the Hirer. Love Shack does not provide a sound technician. If no hire fee has been paid, the Hirer must provide their own qualified sound technician to operate the system.
11.2 CDJ decks and mixer are available to hire for £150 per event, inclusive of damage insurance. This must be requested at the time of booking.
11.3 The PA system uses 2 x XLR male inputs. Any DJ using their own controller must ensure they have appropriate cables. Love Shack accepts no liability for technical failures arising from incompatible equipment.
11.4 Screen hire: £15/event. Projector + screen bundle: £30/event. Both must be requested at booking and are not available for party-style events.
11.5 The sound system is managed by Love Shack staff in compliance with our premises licence noise conditions. Volume levels are at our discretion.
12.Damage, Liability & Insurance
12.1 The Hirer is responsible for any damage caused to the Premises, fixtures, fittings or equipment by themselves or their guests during the Period of Hire.
12.2 A damage deposit of up to £500 may be required for larger or higher-risk events, returnable within 7 days of the event following inspection.
12.3 Love Shack accepts no liability for loss, theft or damage to personal property brought onto the Premises. Our total liability shall not exceed the hire fee paid, except where loss is caused by our proven negligence.
12.4 Where applicable, the Hirer must maintain Public Liability Insurance of not less than £2,000,000 for the Period of Hire.
12.5 A charge of £100 applies for each instance of non-compliance with these terms. Persistent non-compliance may result in termination of the event and legal action.
13.Health & Safety
13.1 The Hirer is responsible for the health and safety of all guests during the Period of Hire and should carry out a risk assessment for their event.
13.2 Love Shack will provide a fire safety briefing at the start of every event. The Hirer must ensure all guests are present for this briefing.
13.3 Emergency exits must remain unobstructed at all times. Fire doors must not be propped open.
13.4 Any electrical equipment brought by the Hirer must be PAT tested.
14.Noise & Licensing
14.1 All events must comply with Love Shack's premises licence conditions, including noise management requirements.
14.2 Volume is managed by Love Shack staff. Licence conditions take precedence over event preferences — do not request that staff exceed permitted levels.
14.3 Guests must not make excessive noise in the street outside the venue, particularly after 11pm.
15.Advertising & Promotion
15.1 No advertising may be displayed at the venue without prior written permission.
15.2 All event artwork and promotional material must be approved by Love Shack before being shared publicly.
15.3 Love Shack will make reasonable efforts to share event information on our channels where it aligns with our brand, but is not obligated to do so.
15.4 The Hirer may not apply for a Temporary Event Notice for events at Love Shack without our prior written permission. All events are held under our premises licence.
16.General
16.1 Personal data is held and processed in accordance with UK GDPR 2021.
16.2 Love Shack may amend these terms at any time. The version in force at the time of booking applies.
16.3 These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts.
16.4 If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
16.5 These terms constitute the entire agreement between Love Shack and the Hirer in relation to the hire.